This policy describes when and how you can request a refund from x²coach.
If within the first 30 days after your first payment you decide x²coach is not right for you, you may request a full refund of that first payment, with no reason required. Write to office@x2coach.com within 30 days of your first payment.
After the first 30 days, monthly and annual subscription fees are billed in advance and are generally non-refundable once the billing period has started, except where required by applicable consumer protection law. You can cancel future billing at any time; cancellation takes effect at the end of the current billing period.
Approved refunds are issued to the original payment method via Stripe, typically within 10 business days of approval.
You have the legal right to withdraw from the contract within 14 days of concluding it, without giving a reason. x²coach extends this period to 30 days from your first payment. You withdraw directly from your account: workspace → PROFILE → SUBSCRIPTION → “Withdraw from contract here”, then confirm. The subscription stops immediately, your payment is refunded in full, and you receive a confirmation by email with the date, time and a reference number. You can also send your withdrawal statement by email to office@x2coach.com.
To request a refund: office@x2coach.com.